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Primus first to be NBN Co certified for B2B interoperation

Primus has become the first retail service provider to be certified by NBN Co for direct integration of its systems with those of NBN Co, enabling it to automate order management, assurance and billing operations for services provided on the NBN to its end user customers.

Primus says this integration his will enable customers to order multiple products and receive on the spot appointment and management information with a single phone call, and will also enable high volume orders to be processed efficiently by replacing manual processes with automated systems.

NBN Co manager of industry integration, Martin Pittard, said: "The ability to automate the placement and activation of NBN Co product orders is a significant milestone for both Primus and NBN Co that coincides with the acceleration of our network rollout. Primus has been a key contributor in the development of our operational processes over the past 12 months."

He added: "We remain committed to ongoing consultation to ensure our integration results in a seamless experience for end users and industry as a whole."

NBN Co has adopted ebXML (Electronic Business using eXtensible Markup Language) as standard for its gateway. It says this has "created an easy to use, secure framework that will deliver an enhanced customer experience," and "has enabled Primus Australia and NBN Co to develop the customer solution in-house, removing the requirement to engage external consultants or resources."

According to Primus Australia's general manager, information services, Matthew Proctor. "ebXML is being adopted globally as an alternative to traditional EDI standards, and Primus is delighted to see NBN Co's implementation, creating a framework for integrating future enhancements and service offerings to access seekers such as Primus and our customers."

The specifications for NBN Co's electronic interactions with its retail service providers were developed initially by Communications Alliance. They were released in draft form, by Comms Alliance in August 2010 and the final version in December 2010. NBN released its version the following month.


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