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Promapp solution set to thrive in Melbourne deployment

Callan Sexton, Thrive Alliance Callan Sexton, Thrive Alliance

Australasian training programmes provider Thrive Alliance has started the deployment of Promapp’s cloud-based business process management software designed to support its strategy for continuous improvement and ongoing growth.

Headquartered in Melbourne, Thrive Alliance says growth across the business and the need to ensure compliance with different state funding guidelines drove it to put a strategy in place to enable its 60 full-time staff and over 30 partner facilitators to easily create and update processes.  

According to the company, deployment of the Promapp solution will also facilitate auditing and compliance and drive consistency, improving the overall customer experience.

“We needed a business process management solution which would support operational excellence, professional services delivery and a sustainable future,” said Callan Sexton, Group Operations project leader, Thrive Alliance.

“A critical aspect of our business operation is to consistently update documents and enable our remote teams to rapidly and easily find answers and content specific to their roles.  When we saw Promapp we were particularly impressed by its dashboard and notification functionality which enables staff to access one source of truth for all content by way of a living, breathing, evolving central process repository.”

According to Sexton, Promapp was also seen as uniquely able to support processes “reinforcing the Thrive Alliance operational excellence framework which supports client onboarding processes, through to the delivery of learning development programmes”. The programmes often involve as many as 15 stakeholders, 25 separate pieces of documentation and 40 exclusive processes.

“With Promapp, process changes are performed and approved online, in the cloud. Not only does this support continuous improvement but it is intuitive to use,” Sexton said.

“Promapp also makes it easy to share ideas and improvements. Key features will enable us to document processes more easily, improve the approval process and support version control which will drive increased collaboration throughout the business.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

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