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The world's "fastest growing assistive technology platform" Aira has announced global expansion with AT&T's help on "Global Accessibility Awareness Day".

Published in Telecoms & NBN

A new report from Ericsson's Consumer and IndustryLab explores the future of customer interactions with telcos, suggesting that, coupled with AI and automation, the zero-touch customer experience could be a touch of genius in customer service.

Published in Telecoms & NBN

Launched in June 2017, Aera Technology leverages AI, machine learning, natural language processing, data and enterprise domain expertise to deliver real-time cognitive automation at cloud scale, make real-time recommendations, predict outcomes, and take action autonomously, and we interviewed its chief executive and president, Frederic Laluyaux, on what this all means.

Published in Business Intelligence
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