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Facebook has looked back at its Messenger and the messaging trends that shaped 2017, "uncovering interesting data about how people are messaging with each other and businesses – over two billion messages were exchanged between people and businesses each month".

Published in Development

Network infrastructure provider Juniper Networks claims its release of new bots brings self-driving  networks closer to reality, with the new applications simplifying network operations by translating intent into automated workflows.

Published in Market

Getting the right balance of human agents and automation is important for providing a good customer service experience.

Published in Enterprise Solutions
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