Home Your Tech Entertainment Displaying items by tag: ITSM
Wednesday, 01 November 2017 10:53

ServiceDesk Plus goes beyond IT

ManageEngine's ServiceDesk Plus SaaS service desk can now apply IT service management (ITSM) practices to non-IT functions.

Published in Enterprise Solutions
Wednesday, 20 September 2017 17:15

Olympus benefits big-time from BMC's Remedyforce

Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

Published in Business Software

IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.

Published in Enterprise Solutions
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